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EVISU

Delivery & Returns

Shipping  

Shipping Fee

Shipping fee

Actual shipping fee calculated and charged at checkout

Free Shipping on all Jeans or orders over 100 GBP

Shipping Details

If the order ships to DDU (Delivery Duty Unpaid) destination, the product prices displayed in the final payment page are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. 

If the order ships to DDP (Delivery Duty Paid) destination, all the relevant import taxes and duties will be included in the product price, additional payment is not required to receive the order.

Location Delivery time Courier DDP/DDU
Hong Kong
Macau
3-7 Working days SF EXPRESS DDP
Brunei
Canada
Israel
Macau
Taiwan
Thailand
Ukraine
3-7 Working days SF EXPRESS DDU
United States 3-7 Working days DHL DDU (Equal or above 800 USD)
DDP (Below 800 USD)
Australia
Austria
Belgium
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Lithuania
Malaysia
Netherlands
Norway
Poland
Portugal
Singapore
Spain
Sweden
Switzerland
United Kingdom
3-7 Working days DHL DDP
Rest of world 3-7 Working days EMS DDU

Delivery Terms

Shipment is dispatched from Monday to Friday (except Public Holidays). Orders placed after Friday 1 am UTC, Saturday and Sunday will be processed on Monday morning. We will declare the exact value of the order(s) purchased as per invoice. The delivery timeline is provided as reference only, it may be delay due to the customs clearance procedures.


If the order cannot reach the customer’s delivery address due to wrong information provided by customers, it will be returned back to Hong Kong under possible resolutions. All expenses incurring due to this will be deducted from the refund, if any.  

Taxes & Duties

If the order ships to DDU (Delivery Duty Unpaid) destination, the product prices displayed in the final payment page are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.

 If the order ships to DDP (Delivery Duty Paid) destination, all the relevant import taxes and duties will be included in the product price, additional payment is not required to receive the order.

 The following destinations are shipped to on a DDP (Delivery Duty Paid) basis:

Australia

Austria

Belgium

Cyprus

Czech Republic

Denmark

Estonia

Finland

France

Germany

Greece

Hungary

Ireland

Italy

Lithuania

Malaysia

Netherlands

Norway

Poland

Portugal

Singapore

Spain

Sweden

Switzerland

United Kingdom

United States (Below 800 USD)

 

 Return

Return Policy

All items undergo comprehensive quality control and are checked for faults and damage before they are sent to customers.

You can simply return any item within 14 days after you received the parcel for a refund (For the order with original price only). Returned items must comply with our returns policy:

  • Items must be returned in their original packaging and in their original condition with the identification tag still attached to the products with the disposable seal
  • Used items cannot be returned for refund or gift card unless due to manufacturing defect.
  • No returns or exchanges can be made on socks or underwear due to the hygiene issue.

The late returned item and the item which cannot fulfilled above condition will be returned back to customer’s address.

To make sure our returns remain sustainable for us and for the enviroment, we might investigate and take action if  we notice any unusual return pattern.

Refund

  • The refund will be completed within 14  working days after the return item is received. 
  • The refund will be done in original payment method (Please be aware that differences in currency fluctuations and exchange rate will not be refunded.)
  • The shipping costs and fees you have paid for the order of the purchased products will not be refunded.

 Return Procedure

  • Contact us at CS@evisu.com to request the return.
  • Please write your order number inside & outside the parcel and send it back to us within 14 days to our address as follow:

EVISU Group Limited
1st Floor, International Industrial Building,
No.175 Hoi Bun Road,
Kwun Tong,
Hong Kong

  • Email us your tracking no. and name of the courier service company as soon as you’ve proceeded with the return. This will help us processing your refund faster.
  • It is advisable that you insure the returned items as the onus is on you to take reasonable care of the goods and you will be liable if they are damaged or lost before they arrive at our warehouse. The products may be returned by dispatching the package through a shipping agent of your choice. We also recommend that you use a secure, trackable means to return your order to us and that you retain proof of sending, in case of a dispute.

Faulty goods

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.

If your item is faulty when you receive it, please send email to cs@evisu.com with the photo of the faulty goods, our customer service team will further assist you.

Please do not remove identification tag and the disposable seal when you return the faulty item.

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