Delivery & Returns
Actual shipping fee calculated and charged at checkout
Free Shipping on all Jeans or orders over 150 USD
Shipment is dispatched from Monday to Friday (except Public Holidays). Orders placed after Friday 1 am UTC, Saturday and Sunday will be processed on Monday morning. We will declare the exact value of the order(s) purchased as per invoice. The delivery timeline is provided as reference only, it may be delay due to the customs clearance procedures.
If the order cannot reach the customer’s delivery address due to wrong information provided by customers, it will be returned back to Hong Kong under possible resolutions. All expenses incurring due to this will be deducted from the refund, if any.
Taxes & Duties
If the order ships to DDU (Delivery Duty Unpaid) destination, the product prices displayed in the final payment page are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.
If the order ships to DDP (Delivery Duty Paid) destination, all the relevant import taxes and duties will be included in the product price, additional payment is not required to receive the order.
The following destinations are shipped to on a DDP (Delivery Duty Paid) basis:
United States (Below 800 USD)
All items undergo comprehensive quality control and are checked for faults and damage before they are sent to customers.
You can simply return any item within 14 days after you received the parcel for a refund (For the order with original price only). Returned items must comply with our returns policy:
- Items must be returned in their original packaging and in their original condition with the identification tag still attached to the products with the disposable seal
- Used items cannot be returned for refund or gift card unless due to manufacturing defect.
- No returns or exchanges can be made on socks or underwear due to the hygiene issue.
- On-Sale and Discounted items are non-refundable
- Contact us at CS@evisu.com to request the return.
- Please write your order number inside & outside the parcel and send it back to us within 14 days to our address as follow:
EVISU Group Limited
1st Floor, International Industrial Building
No.175 Hoi Bun Road
Kwun Tong, Hong Kong
- Email us your tracking no. and name of the courier service company as soon as you’ve proceeded with the return. This will help us processing your refund faster.
- It is advisable that you insure the returned items as the onus is on you to take reasonable care of the goods and you will be liable if they are damaged or lost before they arrive at our warehouse. The products may be returned by dispatching the package through a shipping agent of your choice. We also recommend that you use a secure, trackable means to return your order to us and that you retain proof of sending, in case of a dispute.