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Delivery & Returns

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Shipping Costs

DestinationServiceShipping costDelivery
Hong Kong Local courier Actual shipping cost calculated and charged at checkout 1-2 working days
Rest of the World FedEx, EMS Speedpost, S.F Express Actual shipping cost calculated and charged at checkout 2-8 working days



Shipping Terms 

All our orders are shipped within or outside Hong Kong. For worldwide delivery, we use FedEx, EMS Speedpost and Shun Fung (S.F) Express. 

Our shipment is from Monday to Friday (except Public Holidays). Orders placed on Friday, Saturday and Sunday will be processed on Monday morning. We shall declare the exact value of the order(s) purchased as per invoice. The delivery timeline is provided as reference only. We do not take responsibilities for any delays caused by payment authorization or delays arising due to customs clearance procedures at destinations. All orders require a signature upon delivery. 

If orders cannot reach the customer’s delivery address, due to wrong information provided by customers or non-compliance with import requirements at destination countries, we will return the order(s) back to Hong Kong under possible resolutions. All expenses incurring due to this will be deducted from the refund, if any.  

Return of Faulty or Damaged Items

All items undergo comprehensive quality control and are checked for faults and damage before they are sent to customers. Should you receive an item that is not in perfect condition, please contact us at shopap@evisu.com within 24 hours with your order number for a return authorization. All return items should return to us within 15 days after confirmation. Any problem reports made after 24 hours will not be honoured.

  • Your full name, address and postcode
  • Your order number (EVISU ONLINE# + numbers)

All items must be returned in the same conditions as sent, in the original packages and have all original hanging tags, Return Guarantee Tag, extra buttons, hangers, plastic wrap, if any. Please state that the parcel is a 'returned Item'.  In case of damage caused by inappropriate use of treatment of the product, no warranty or refund is provided. This also applies to damage caused by wearout. 

Upon receipt the returned item(s) we will send back the correct item(s) to you. The shipping cost of sending incorrect / faulty & damaged item(s) will be fully refunded. Shipping, taxes and duties’ costs on replacing faulty or damaged item(s) will not be charged to you after the initial delivery.  

 

EXCHANGES

There is no charge to exchange items for a different size, however all exchanges are based on stock availability. Shipping is also free on the replacement item delivery, but you will need to pay return shipping, taxes and duties on this. To exchange an item, request a Returns Reference Number through shopap@evisu.com and specify the new size you require. All reserved stock will be kept for 5 days upon confirmation of exchange. Your item(s) should be sent back to us within 5 days. Returns outside these timeframes may be accepted at the discretion of EVISU GROUP and may only be refund.

EVISU reserves the right to refuse returns that are sent without the Return Authorization Number and proof of postage.

Customer Service

For queries relating to products, sizing, returns and/or exchanges, please email shopap@evisu.com.